Network Related

Major Power Outage in Reno

support@amhosting.com — Wed, 04 Jun 2008 18:29:35 GMT

Well, for the first time in our history we got to use our generators. We have been very lucky for 10 years, but it was bound to happen. This morning (6/4/08), Reno Nevada was hit by a major power outage. Our systems flipped over to our generator and worked like a charm, but our network room for some reason did not. We were able to resolve that problem by pulling power from our DataCenter to our Network Room. During that time, our network appeared offline although the servers were all up and running.

We apologize if this outage caused you any troubles. We are working on a plan to prevent this from happening again (well, our part - we cant help the power company).

As of this posting, power has been restored, and we will be flipping back to standard power in the next few minutes.

The power of Gig-E networks

support@amhosting.com — Fri, 23 May 2008 16:23:26 GMT

We are doing some major upgrades on our network this next week. We have one of our two new providers installed and ready to go. We just have to configure our routers to start using them. One of our new connection is a connection that can burst to gig speeds. Yes.. that's right.. 1000 Megabits per second. Our other provider should be installed at the end of next week.

The network switchover will be transparent to you with the exception of some serious fast speeds. We may have one of our networks online by the weekend, or early next week.

Verizon Confirms they are having problems

support@amhosting.com — Thu, 28 Feb 2008 06:13:24 GMT

After hours of researching and trouble shooting with our providers, Verizon posts up on their network status page that they are having problems like crazy.

http://wapp.verizon.net/systemstatus/status.asp?status_type=DSL

We are happy to know its not us, but sad that this is happening because customers cant get to our networks.

They must be working on it because everything just went online as I was typing this blog post.

Major Upstream Network Problems affect East Coast Verizon DSL Customers

support@amhosting.com — Thu, 28 Feb 2008 01:39:35 GMT

We have been researching an issue where customers are having a hard time getting to AMHosting.com and their websites. Our network admins have researched this, and talked to our providers to determine that its not an issue of AMHosting, but a major backbone issue from an Los Angeles Router to a router in Albyny New York. This is a major pipe that is experiencing some major network problems outside the control of AMHosting. Our providers are working on a fix, which might include selecting a different path for routing to not use the Los Angeles peering point.

On the screen shot above, you can see that there is no packet loss from our upstream providers, or their upstream provider. The packet loss happens at 130.91.19.110.

If you are having this problem, you really cant even read this blog post until Verizon fixes this issue on their network.. We will post up a voice notice on our phone system.

We apologize for the inconvenience.

Small network outage(11 minutes) - 2/5/2008 8:50am - 9:01am PST - Redundant links kept everything alive

support@amhosting.com — Tue, 05 Feb 2008 17:10:04 GMT

We just had a small network glitch. One of our DS3s went offline for about 11 minutes. You may have saw some latency changes, but our backup DS3s did their job. Everything is back up and running fine now.