AMHosting Support

cPanel3 going offline for disk swap.

support@amhosting.com — Thu, 12 Jun 2008 22:38:00 GMT

We will be taking cPanel3 offline to install new hard drives for better preformance and reliability.

This swap should take no longer than 30 minutes.

Major Power Outage in Reno

support@amhosting.com — Wed, 04 Jun 2008 18:29:35 GMT

Well, for the first time in our history we got to use our generators. We have been very lucky for 10 years, but it was bound to happen. This morning (6/4/08), Reno Nevada was hit by a major power outage. Our systems flipped over to our generator and worked like a charm, but our network room for some reason did not. We were able to resolve that problem by pulling power from our DataCenter to our Network Room. During that time, our network appeared offline although the servers were all up and running.

We apologize if this outage caused you any troubles. We are working on a plan to prevent this from happening again (well, our part - we cant help the power company).

As of this posting, power has been restored, and we will be flipping back to standard power in the next few minutes.

When the #$^! Hits the fan

support@amhosting.com — Fri, 23 May 2008 16:32:42 GMT

On Monday (5/19/08) around 10pm we had a catastrophic hardware failure on a brand new server - superman. Many of you are already aware of that fact. This was the kind of anomaly that drives IT people crazy. The server kept coming up and operating then dying.

Our team worked on it for hours attempting everything, anticipating that a resolution was minutes away. In hindsight a cutover to a back up server might have been a more appropriate way to respond to the crisis, however the reports and indications from our engineers suggested the server could be restored to health quickly.

Many of our valued customers experienced an outage that was longer than anyone expected and we regret and apologize for this. Be assured we are asking the tough questions and conducting a root cause analysis to prevent something like this from happening again.

Everyone knows that equipment breaks and issues come up and we are working to make sure when they do arise the response time is immediate and our information flow to customers is quick and timely.

Please email me directly henry@amhosting.com with your comments on how we can improve.

Henry Valentino III - Owner

The power of Gig-E networks

support@amhosting.com — Fri, 23 May 2008 16:23:26 GMT

We are doing some major upgrades on our network this next week. We have one of our two new providers installed and ready to go. We just have to configure our routers to start using them. One of our new connection is a connection that can burst to gig speeds. Yes.. that's right.. 1000 Megabits per second. Our other provider should be installed at the end of next week.

The network switchover will be transparent to you with the exception of some serious fast speeds. We may have one of our networks online by the weekend, or early next week.

Superman maybe our most powerful superhero yet

support@amhosting.com — Fri, 23 May 2008 16:17:41 GMT

As some of you know, we had some major problems with Superman earlier this week. Well, we expect that those will not be back. We just spent a ton of cash on some new server hardware... some of the nicest ones (Intel Server Board, Xeon Quad Processors, ECC Ram, the works). We also have bought new hardware that is identical for cpanel2. We have one set that is a spare, so if we ever have a failure, we have backup components for these super powerful servers.

We do apologize for that down time. We dont expect it to happen again.. especially with that server.

Windows3 is currently down... well. not much longer

support@amhosting.com — Mon, 14 Apr 2008 07:28:37 GMT

Ok, this is just an update. We successfully got Wndows3 to run on the new server hardware.. now the fun stuff begins. Originally we were going to let windows3 run on its own... but for some reason the old windows3 just decided to die, so what we are going to do is put the new one online.. but we will be running upgrades on it which will take sites down. Between each upgrade, we will verify that web sites and email are working, and then shut it down, make a backup at that point in time, and start up again to do the next upgrade. This is going to be a long process, and it sucks that Plesk requires us to do 3 upgrades to get to the latest version, but once we are there, you guys will be very happy.

Anyhow, just hang tight, you will soon be on a much more powerful server!

Colts Migrated Successfully.

support@amhosting.com — Mon, 14 Apr 2008 02:44:25 GMT

Colts has been migrated Successfully. If you have any issues with the migration, please email migrations@amhosting.com

Thanks.

Last and final Plesk Linux Box - Colts - Being migrated today

support@amhosting.com — Mon, 14 Apr 2008 00:02:34 GMT

We are at our last and final Plesk Linux box. We are migrating that right now to Batman. This is the final server that will be put on Batman. Please email us if you have any issues or questions: migrations@amhosting.com

Thanks.

Preparing for a Windows3 Upgrade

support@amhosting.com — Sun, 13 Apr 2008 05:39:32 GMT

We are going to attempt to do a windows 3 upgrade tomorrow. This upgrade comes with several parts:

Backup all of windows 3 to our back servers

Restore Windows 3 on a our new Hardware.. retiring this box

Move Plesk Windows 7 to Plesk 7.5.4

Move Plesk 7.5.4 to Plesk 8.3

Testing to make sure it works....

Starting from scratch again to reduce any data loss such a as email.

Backups will commence now, and this process will occur on a new server. When its correct, we will switch servers. Please let us know right away if you experience any problems on Windows 3. We will do our best to get you back to where you were before. Email migrations@amhosting.com with your issues and let us know how to reproduce any problems you may be having.

Thanks!

Web2 Migrated Successfully to Batman

support@amhosting.com — Tue, 08 Apr 2008 12:01:06 GMT

Web2 is now on Batman. If you experience any problems, please email migrations@amhosting.com