By Support on 9/5/2008 10:07 PM

The Premium Email upgrade was a success.  You will see new features, including the ability to edit your time zone (not in the previous releases).  Please report any Premium email issues to travis at amhosting dot com.

Thanks!

By Support on 9/5/2008 9:12 PM

AMHosting is doing an upgrade to the Premium Email Server tonight, at 10:15 pm.  This upgrade includes many new enhancements and bug fixes.  The downtime should be minimal, but if you have any problems, please email travis at amhosting dot com.

By Support on 5/23/2008 8:32 AM

On Monday (5/19/08) around 10pm we had a catastrophic hardware failure on a brand new server - superman. Many of you are already aware of that fact. This was the kind of anomaly that drives IT people crazy. The server kept coming up and operating then dying.

Our team worked on it for hours attempting everything, anticipating that a resolution was minutes away. In hindsight a cutover to a back up server might have been a more appropriate way to respond to the crisis, however the reports and indications from our engineers suggested the server could be restored to health quickly.

Many of our valued customers experienced an outage that was longer than anyone expected and we regret and apologize for this. Be assured we are asking the tough questions and conducting a root cause analysis to prevent something like this from happening again.

Everyone knows that equipment breaks and issues come up and we are working to make sure when they do arise the response time is immediate and our information flow to customers is quick and timely.

Please email me directly henry@amhosting.com with your comments on how we can improve.

Henry Valentino III - Owner

By Support on 5/23/2008 8:17 AM

As some of you know, we had some major problems with Superman earlier this week.   Well, we expect that those will not be back.  We just spent a ton of cash on some new server hardware... some of the nicest ones (Intel Server Board, Xeon Quad Processors, ECC Ram, the works).  We also have bought new hardware that is identical for cpanel2.  We have one set that is a spare, so if we ever have a failure, we have backup components for these super powerful servers.

We do apologize for that down time. We don’t expect it to happen again.. especially with that server.

By Support on 4/13/2008 11:28 PM

Ok, this is just an update. We successfully got Wndows3 to run on the new server hardware.. now the fun stuff begins. Originally we were going to let windows3 run on its own... but for some reason the old windows3 just decided to die, so what we are going to do is put the new one online.. but we will be running upgrades on it which will take sites down.  Between each upgrade, we will verify that web sites and email are working, and then shut it down, make a backup at that point in time, and start up again to do the next upgrade.  This is going to be a long process, and it sucks that Plesk requires us to do 3 upgrades to get to the latest version, but once we are there, you guys will be very happy.

Anyhow, just hang tight, you will soon be on a much more powerful server!

By Support on 4/13/2008 6:44 PM

Colts has been migrated Successfully.  If you have any issues with the migration, please email migrations@amhosting.com

Thanks.

By Support on 4/13/2008 4:02 PM

We are at our last and final Plesk Linux box. We are migrating that right now to Batman. This is the final server that will be put on Batman. Please email us if you have any issues or questions:  migrations@amhosting.com

Thanks.

By Support on 4/12/2008 9:39 PM

We are going to attempt to do a windows 3 upgrade tomorrow.  This upgrade comes with several parts:

Backup all of windows 3 to our back servers

Restore Windows 3 on a our new Hardware.. retiring this box

Move Plesk Windows 7 to Plesk 7.5.4

Move Plesk 7.5.4 to Plesk 8.3

Testing to make sure it works....

Starting from scratch again to reduce any data loss such a as email.

Backups will commence now, and this process will occur on a new server. When its correct, we will switch servers. Please let us know right away if you experience any problems on Windows 3. We will do our best to get you back to where you were before.  Email migrations@amhosting.com with your issues and let us know how to reproduce any problems you may be having.

Thanks!

By Support on 4/8/2008 4:01 AM

Web2 is now on Batman.  If you experience any problems, please email migrations@amhosting.com

By Support on 4/7/2008 10:16 PM

We are attempting to migrate web2 to batman right now.  We will post up if it works or not. We have tried this in the past also.