On Monday (5/19/08) around 10pm we had a catastrophic hardware failure on a brand new server - superman. Many of you are already aware of that fact. This was the kind of anomaly that drives IT people crazy. The server kept coming up and operating then dying.

Our team worked on it for hours attempting everything, anticipating that a resolution was minutes away. In hindsight a cutover to a back up server might have been a more appropriate way to respond to the crisis, however the reports and indications from our engineers suggested the server could be restored to health quickly.

Many of our valued customers experienced an outage that was longer than anyone expected and we regret and apologize for this. Be assured we are asking the tough questions and conducting a root cause analysis to prevent something like this from happening again.

Everyone knows that equipment breaks and issues come up and we are working to make sure when they do arise the response time is immediate and our information flow to customers is quick and timely.

Please email me directly henry@amhosting.com with your comments on how we can improve.

Henry Valentino III - Owner

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AMHosting Support Server Related

We are doing some major upgrades on our network this next week. We have one of our two new providers installed and ready to go.  We just have to configure our routers to start using them.  One of our new connection is a connection that can burst to gig speeds.  Yes.. that's right.. 1000 Megabits per second.   Our other provider should be installed at the end of next week.

The network switchover will be transparent to you with the exception of some serious fast speeds.  We may have one of our networks online by the weekend, or early next week.

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AMHosting Support Network Related

As some of you know, we had some major problems with Superman earlier this week.   Well, we expect that those will not be back.  We just spent a ton of cash on some new server hardware... some of the nicest ones (Intel Server Board, Xeon Quad Processors, ECC Ram, the works).  We also have bought new hardware that is identical for cpanel2.  We have one set that is a spare, so if we ever have a failure, we have backup components for these super powerful servers.

We do apologize for that down time. We don’t expect it to happen again.. especially with that server.

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AMHosting Support Server Related